We stand by the quality of our products and want you to be completely satisfied. That’s why we offer a 30-day money-back guarantee. If you’re not satisfied with your purchase within 30 days of receiving it, you can request a refund.
To initiate a refund, please contact us at info@lifecykel.com
You will need to return the full product to our address at your own cost.
Refunds will be processed within 14 days once the returned product has been received and accepted.
We offer a return option for unopened and unused products within 14 days of purchase, in accordance with Australian Consumer Protection legislation.
To be eligible for a return:
The item must be unused, in its original condition, and in the original packaging
You will need to provide a receipt or proof of purchase
Gift cards are non-refundable
To initiate a return, notify us within 14 days of your purchase.
To resolve your concern, a refund will be processed once your order/products have been received and accepted.
Once we receive and inspect your returned item, we will email you to confirm receipt and inform you whether your refund has been approved.
Refunds are issued using the original payment method and may take up to 7 business days to appear.
Refunds are granted at the discretion of Lifecykel.
Partial refunds may apply if:
Items are not in original condition
Items are damaged or missing parts not due to our error
If you haven’t received your refund yet:
Recheck your bank account.
Contact your credit card company — posting may be delayed.
Contact your bank — refunds can take time to process.
If you've done all of the above and still haven't received your refund, contact us at info@lifecykel.com
We only replace items if they are defective or damaged.
To request an exchange for the same item, email info@lifecykel.com and send your item to:
Lifecykel Labs Pty Ltd
2 Wallum Place
Byron Bay NSW 2481
Australia
If the item was marked as a gift and shipped directly to you, you'll receive a gift credit for the return value. Once received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift (or was sent to the purchaser first), the refund will be issued to the original purchaser.
To return a product, send it to:
Lifecykel Labs Pty Ltd
2 Wallum Place
Byron Bay NSW 2481
Australia
Customers are responsible for their own return shipping costs
Shipping fees are non-refundable
If you receive a refund, the cost of return shipping may be deducted from your refund
For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee receipt of your returned item without tracking.
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