We offer a money-back guarantee if you’re not completely satisfied within the first 7 days of receiving your product.
To request a refund, contact us at info@lifecykel.com and return the full product to our address at your own cost.
We provide a full refund on any product returned within 14 days of purchase, in accordance with Australian Consumer Protection legislation.
To be eligible for a return:
The item must be unused, in its original condition, and in the original packaging
A receipt or proof of purchase is required
Gift cards are non-refundable
To initiate a return, notify us within 14 days of your purchase with a valid reason. If we are unable to resolve your concern, a refund will be processed once the returned goods are received.
Refunds are issued using the original payment method and may take up to 7 business days to appear.
Refunds are granted at the discretion of Life Cykel.
Partial refunds may apply if:
Items are not in original condition
Items are damaged or missing parts not due to our error
Once we receive and inspect your returned item, we will email you to confirm receipt and inform you whether your refund has been approved.
If approved, your refund will be processed and automatically applied to your original payment method within a few days.
If you haven’t received your refund yet:
Recheck your bank account.
Contact your credit card company — posting may be delayed.
Contact your bank — refunds can take time to process.
If you've done all of the above and still haven't received your refund, contact us at info@lifecykel.com.
Only regular-priced items are eligible for a refund.
Sale items are non-refundable.
We only replace items if they are defective or damaged.
To request an exchange for the same item, email info@lifecykel.com and send your item to:
Life Cykel Labs Pty Ltd
2 Wallum Place
Byron Bay NSW 2481
Australia
If the item was marked as a gift and shipped directly to you, you'll receive a gift credit for the return value.
Once received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift (or was sent to the purchaser first), the refund will be issued to the original purchaser.
To return a product, send it to:
Life Cykel Labs Pty Ltd
Wallum Place
Byron Bay NSW 2481
Australia
Customers are responsible for their own return shipping costs
Shipping fees are non-refundable
If you receive a refund, the cost of return shipping may be deducted from your refund
For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee receipt of your returned item without tracking.
If you purchased a product as part of a recurring subscription, you may only cancel your subscription after a minimum of 2 orders have been processed.
For queries or exceptions, please contact info@lifecykel.com.
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