Shipping Policy
We offer FREE shipping Australia-wide for all orders over $100.00
All other shipping rates are calculated at checkout based on your order's weight and delivery location.
Order Processing Time
Orders are shipped within 1–3 business days of receipt from our warehouse. Shipping quotes begin when the package leaves the warehouse.
Orders placed after 2pm AEST Monday through Thursday will begin processing the following day.
Orders placed after noon AEST Friday and on the weekend will begin processing starting on the following Monday, unless Monday is a major holiday, at which point orders will begin processing on Tuesday.
Please note that once an order has been placed and paid for, it is sent to our warehouse for processing. As this is a third party service provider, we are unable to accommodate requests to change or cancel orders.
Shipping Time Frames
Domestic:
Australia Post Standard Shipping: 2-6 business days
Australia Post Express: 1-4 business days
NSW to WA:
Express Post delivery estimates 3 to 6 business days
Parcel Post delivery estimates 9 to 13 business days
International:
International Standard Post: 6+ business days
International Express Post: 2-4 business days between major metro areas
- Quoted time frames excludes time in customs if applicable and may be subject to delay due to other causes.
- Also please note that the signature on delivery service is only available to certain countries, as is the tracking.
- Any Customs duties and taxes are the sole responsibility of the customer. We recommend checking with your local Customs office for any applicable duties or taxes that may be required for your shipment. Orders held or delayed by Customs are beyond our control.
Undelivered Items
For undelivered items that are returned to us due to reasons outside of our control (eg address changes, inability to receive the order and other causes), we will refund the full value of the order minus the shipping costs. In some cases we also need to charge a re-shipping fee. These charges will be determined by location and weight of the order. You must contact us within 30 days from the shipping date to report a missing or damaged parcel. Courier investigations cannot extend beyond this timeframe, so we are unable to offer a refund or reshipment if contacted after this period.
Shipping Protection
Shipping Protection is an optional shipping insurance add-on at checkout that covers packages that are damaged, stolen or lost during transit. It does not cover change of mind or instances where the incorrect address has been provided at checkout. Shipping Protection is a non-refundable item, except where the order has not been shipped yet.
