We know choosing the right products can be a big decision, and you deserve clear, honest answers. That’s why we’ve put together this FAQ — to help you understand our ingredients, quality standards, and how to get the most from your products.
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Orders are processed within 1–3 business days once received by our warehouse. Shipping timeframes commence once your parcel has left the warehouse. Please allow additional time during sale periods.
Delivery times can vary:
Please note: Shipping times exclude customs processing and other delays out of our control.
Once an order is placed and paid for, it is immediately sent to our warehouse. While we’ll do our best to accommodate any changes or cancellations, this is not always possible. If changes cannot be made, we’ll guide you through the next steps.
We offer free shipping Australia-wide on orders over $100 AUD, and to New Zealand on orders over $150 AUD.
Free international shipping is available to most countries on orders over $249 AUD.
Shipping for orders below these thresholds is calculated at checkout based on weight and destination.
*Please note that shipping rates and free-shipping thresholds may change, and final shipping costs are confirmed at checkout.
Express shipping is available Australia-wide for an additional cost and can be selected at checkout.
We’ll do our best to accommodate your request. Please note that once an order is placed and sent to our warehouse for processing, it may not be possible to modify or cancel it (as it may already have been fulfilled).
International customers are responsible for any applicable duties, taxes, or import fees. These charges are determined by your local customs authority and vary by country.
We recommend checking with your local customs office for more information before placing your order.
We accept a wide range of payment options for a smooth checkout experience:
Credit and debit cards: Visa, MasterCard, American Express (AMEX), UnionPay, JCB, Discover, Diners Club, and Elo
Other options: Shop Pay, PayPal, Google Pay & Afterpay
At this time, we can only accept one payment method per order.
All claims must be submitted within 30 days of the expected delivery date. Each case is assessed individually.
If you added Shipping Protection at checkout, your order is fully covered. In the event your parcel is lost, damaged, or not delivered, we’ll replace it at no extra cost.
We recommend speaking with your doctor or naturopath before use if you are:
Pregnant or breastfeeding
Considering them for children
Taking prescription medications
Allergic to mushrooms
Your health and safety come first, so it’s always best to seek personalised medical advice.
Yes, you’re welcome to use different mushroom flavourings together. Follow the label directions for each product.
As mushroom farmers, our expertise is the cultivation of mushrooms. Lifecykel takes great pride in producing high-quality products. We recommend using https://pubmed.ncbi.nlm.nih.gov as a source of research conducted by international research institutes and universities. Be sure to use the species name for your search. For personal advice, we recommend consulting your doctor. Our products are not intended to diagnose, treat, cure or prevent any disease.
Powders and liquid flavourings are made using different processes, so they aren’t directly comparable.
Powders are made using a 10:1 ratio, meaning 10kg of mushroom material is used to produce 1kg of powder through a spray-drying method.
Our liquid flavourings are made using a 1:2 ratio, where 1kg of mushroom material is used to create 2L of liquid flavouring. Our manufacturing methods use both water and alcohol, and the process includes both water-soluble and alcohol-soluble constituents in the final liquid.
Our liquid flavourings contain less than 1% of starch.
This result tells us that we can separate most of the grain parts (mainly starch) from the mycelium with our patent pending manufacturing process.
Alcohol is used in our manufacturing process together with water, and it contributes to product preservation.
One serve is 2ml, which contains 0.6ml of alcohol. This is 0.4g of alcohol, equivalent to about 4% of an Australian standard drink (one standard drink contains 10 grams of alcohol).
Yes, our mushroom flavourings are vegetarian and vegan, containing no animal-based ingredients.
Store at room temperature but if you plan to not use them regularly once opened, we recommend refrigerating the bottles to increase longevity.
Our mushroom flavourings contain alcohol, which contains calories. Therefore this will break a fast.
Our liquid flavourings are 1:2, which means that 1kg of mushroom material is used to make 2L of liquid flavouring.
They are made using carefully controlled manufacturing methods with both water and alcohol, using fruiting bodies, primordia and mycelium.
Our liquid flavourings are filtered using specialised equipment, which gives them a clear colour and a mild flavour.
Our flavourings are made from 70% purified water-based liquid and 30% alcohol-based liquid combined together.
The native Australian Kakadu Plum brings a naturally sweet taste to our mushroom flavourings.
Follow the label directions for use. Many customers enjoy them as part of their daily routine, for example:
Morning: Lion's Mane, Cordyceps, Chaga and Turkey Tail, added to coffee, tea or water.
Evening: Reishi and Lion's Mane, added to evening tea or water.
Shiitake can be enjoyed at any time of the day.
Our liquid flavourings are made from a combination of fruiting bodies and mycelium. They contain less than 1% of starch, which shows we can currently separate more than 99% of the grain parts (mainly starch) from the mycelium with our proprietary manufacturing process that has been lodged with the patent office.
Half a dropper full is approximately 1ml, you can use this as a guide for the recommended serving size (2ml)
Our manufacturing processes and formulas are part of our company's IP, which is within our patents lodged.
The calories involved are very low.
Does each native ingredient come from an indigenous owned company?
All native ingredients have been sourced through our indigenous partnership with BUR'AN Australia, a social venture corporation with a defined strategy and purpose, focusing on unique long term sustainable socioeconomic indigenous initiatives building cultural bridges of understanding amongst local and global communities. Each sale contributes to their respective communities.
Shilajit is a mineral-rich resin naturally formed in rock crevices of remote mountain ranges around the world. After it's carefully collected, it goes through a purification process in our US facilities, resulting in a high-quality flavouring. Shilajit contains fulvic and humic acids.
Use the provided spoon to scoop out 0.25g of flavouring. Hang the spoon on the edge of your cup and let the flavouring dissolve into your warm water, coffee, or tea.
Follow the label directions for use, at a time that suits your routine.
Shilajit can be taken alongside our mushroom flavourings. Follow the label directions for each product.
To maintain freshness and prevent spills, ensure the lid is closed after each use and keep the rims of the jar clean. Store the jar upright in a cool, dark place or refrigerate after opening to avoid dripping.
If your Shilajit flavoring feels harder than usual, simply add 1/2 teaspoon of water to soften it. On the other hand, if the consistency is too soft, store it in the fridge to firm it up. Both changes in texture are normal and may occur due to temperature variations, but these adjustments will bring it back to its ideal consistency.
Pregnant or nursing mothers, children under the age of 18, or individuals with known medical conditions should consult a physician or naturopath before using our products.
We prioritise safety and well-being, and we appreciate your understanding. If you have any concerns or need further guidance, please feel free to contact our customer support team.
